Privacy Policy

Porter Finance Partners Pty Ltd trading as X & Y Finance Brokers (ABN 92 675 542 631) with Credit Representative Number 557090 is authorised under Australian Credit Licence 387025.

This Privacy Policy outlines how we collect, use and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

Why we collect personal information

We collect and hold your personal information so we can:

  • Assess your application for finance and assist with managing that finance
  • Help you compare loan options and submit applications on your behalf
  • Manage our relationship with you
  • Provide ongoing support in relation to your lending
  • Meet our legal and regulatory obligations

What information we collect

The information we collect may include:

  • Personal and contact details such as your name, phone number, address and email
  • Identification documents such as your driver’s licence or passport
  • Financial details including income, employment, assets and liabilities
  • Information required to process your application, including bank account details
  • Credit-related information where required

If you apply for finance, we may also collect details such as your living arrangements, employment history and financial commitments.

Information we collect from others

With your consent, we may also collect information from third parties such as:

  • Lenders and financial institutions
  • Credit reporting bodies
  • Accountants, lawyers or other professionals involved in your application
  • Public registers or verification services

How we collect your information

We primarily collect your information directly from you, whether through forms, conversations or our website.

We may also collect information electronically, through verification services, or from authorised third parties where required to provide our services or meet legal obligations.

How we use and disclose your information

We use your personal information to:

  • Assist in finding and applying for suitable loan options
  • Communicate with lenders and relevant third parties
  • Manage and support your loan application
  • Provide updates or information relevant to your situation

We may disclose your information to:

  • Lenders and financial institutions
  • Aggregators and service providers
  • Professional advisers such as accountants or financial planners
  • Government and regulatory bodies where required

We only share information necessary to carry out our services.

Direct marketing

From time to time, we may contact you about products or services that may be relevant to you.

You can opt out of receiving these communications at any time by contacting us or using the unsubscribe function where available.

Credit information

Credit information is used to assess your eligibility for finance and may include your credit history, repayment history and any outstanding liabilities.

We handle credit information in accordance with the Privacy Act and applicable credit reporting regulations.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.

Your information may be stored electronically and is only accessible to authorised parties who require it to perform their role.

Overseas disclosure

In some cases, your personal information may be disclosed to overseas service providers who assist in delivering our services.

Where this occurs, we take reasonable steps to ensure your information is handled in line with this Policy.

Access and correction

You have the right to request access to the personal information we hold about you and request corrections if needed.

We will respond within a reasonable timeframe and take steps to ensure your information is accurate and up to date.

Complaints

If you have a question or concern about how your personal information has been handled, you can contact us via our website.

We will acknowledge your enquiry and aim to resolve it within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Notifiable data breaches

If a data breach occurs that is likely to result in serious harm, we will notify you and the relevant authorities in accordance with our legal obligations.

Changes to this Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

Contact

If you would like to access, update or discuss your personal information, please contact us via our website contact us page.

 

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Home Loans, Business and Commercial Finance

We support clients in Mount Gravatt, across Brisbane, and throughout Australia, helping first home buyers, homeowners, investors and business owners find lending options that suit their goals. From buying and refinancing to building a portfolio or expanding a business, we take a personalised approach and stay with you from your first enquiry through to settlement and beyond.

Compliance

Your full financial situation and requirements need to be considered prior to any offer and acceptance of a loan product.
Porter Finance Partners Pty Ltd trading as X & Y Finance Brokers (ABN: 92675542631) with Credit Representative Number: 557090 is authorised under Australian Credit Licence: 387025.